Caitlin Odoko
Customer Experience Consultant | Edinburgh & Central Scotland
Your customers are telling you something, lets figure out what
I help small businesses in Edinburgh, West Lothian & Scotland’s Central Belt understand why customers aren’t coming back and what to do about it.
You already have the data. Booking records, no-shows, enquiries that go nowhere. Most small business owners just don’t have the time or tools to make sense of it. I do.
I translate what your numbers are actually telling you into clear, visual insight and a practical plan. Allowing you to do more of what’s working and less of what isn’t.