See how I can work with you

services

Every service starts from the same place.

Using your exisiting data and your customers real experience. No jargon, no complex frameworks. Just clear visuals, honest analysis and a plan you can actually act on.

  • Two women sitting at a wooden conference table engaged in a conversation in a professional office setting with a brick wall background. One woman has dark hair, wears a blue top, glasses, and is taking notes, while the other woman has black hair, wears a dark blazer, and is using a laptop.

    Customer Clarity Session

    Usually 60-90 minutes. We dig into where clients drop off, what your data is showing and leave you with 3 concrete actions.

  • Woman with long braids wearing a striped sweater working on a tablet at a wooden table indoors, with a view of a patio and greenery outside.

    CX Audit

    A hands off deep dive into your customer journey and data. I identify what’s driving drop off and what’s quietly working.

  • Two women smiling and looking at a tablet together in a modern indoor space, with one woman wearing a hijab and the other wearing glasses and a striped sweater.

    CX Strategy Workshop

    Half or full day sessions for you and your team. We map your customer journey, make sense of your data together and build a CX strategy thats visual and easy to use.

  • Woman sitting at a wooden table browsing an online store on a tablet.

    Monthly Retainer Packages

    Receive ongoing access to support, check‑ins, and strategic guidance. May be used in conjunction with another service. We agree a suitable package for you.

  • Person typing on a MacBook laptop with a Canon camera on the counter in front.

    Data Insight Support

    Ongoing help turning your business data into decisions. A monthly review of what your numbers are telling you.

  • A young woman with shoulder-length dark hair, smiling, wearing a dark navy shirt, against a gray background. Caitlin Odoko is a business coach in edinburgh, helping business owners to take control of their business

    Caitlin in Action

    Book Caitlin for panels, masterclasses, or mentoring. Bringing sharp insight, real talk, and energy to every room she steps into.

    Individually priced

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